配送ポリシー

.aqp-ship, .aqp-ship * { box-sizing: border-box; } .aqp-ship { --aq-ink: #102a36; --aq-muted: #5f727c; --aq-line: #dce5e9; --aq-wash: #f4f7f8; --aq-navy: #082633; width: 100%; background: #ffffff; color: var(--aq-ink); font-family: inherit; } .aqp-ship__hero { position: relative; overflow: hidden; padding: clamp(62px, 8vw, 110px) 22px clamp(52px, 7vw, 88px); background: var(--aq-navy); color: #ffffff; } .aqp-ship__hero::after { content: ''; position: absolute; right: -8%; bottom: -100px; width: min(54vw, 700px); height: 240px; border: 1px solid rgba(255,255,255,.12); border-radius: 50%; transform: rotate(-8deg); } .aqp-ship__inner { position: relative; z-index: 1; width: min(100%, 1160px); margin: 0 auto; } .aqp-ship__eyebrow { margin: 0 0 14px; color: rgba(255,255,255,.62); font-size: 12px; font-weight: 600; letter-spacing: .14em; text-transform: uppercase; } .aqp-ship h1 { max-width: 780px; margin: 0; color: #ffffff; font-size: clamp(36px, 5vw, 60px); font-weight: 600; letter-spacing: -.04em; line-height: 1.02; } .aqp-ship__intro { display: grid; grid-template-columns: minmax(0, 1fr) 230px; gap: clamp(28px, 7vw, 100px); align-items: end; } .aqp-ship__updated { margin: 0 0 5px; color: var(--aq-muted); font-size: 13px; white-space: nowrap; } .aqp-ship__hero-note { padding-top: 16px; border-top: 1px solid rgba(255,255,255,.22); } .aqp-ship__hero-note strong { display: block; margin-bottom: 6px; color: #fff; font-size: 15px; font-weight: 600; } .aqp-ship__hero-note span { color: rgba(255,255,255,.68); font-size: 14px; line-height: 1.55; } .aqp-ship__content { padding: clamp(48px, 7vw, 92px) 22px clamp(64px, 8vw, 112px); } .aqp-ship__grid { display: grid; grid-template-columns: 220px minmax(0, 760px); gap: clamp(42px, 8vw, 112px); align-items: start; } .aqp-ship__nav { position: sticky; top: 24px; padding-top: 5px; } .aqp-ship__nav-title { margin: 0 0 16px; color: var(--aq-muted); font-size: 11px; font-weight: 600; letter-spacing: .14em; text-transform: uppercase; } .aqp-ship__nav ul { margin: 0; padding: 0; list-style: none; border-left: 1px solid var(--aq-line); } .aqp-ship__nav li { margin: 0; } .aqp-ship__nav a { display: block; padding: 7px 0 7px 18px; color: #60727a; font-size: 13px; line-height: 1.35; text-decoration: none; transition: color .2s ease, border-color .2s ease; } .aqp-ship__nav a:hover { color: var(--aq-ink); } .aqp-ship__support { margin-top: 28px; color: var(--aq-muted); font-size: 12px; line-height: 1.55; } .aqp-ship__support a { display: inline; padding: 0; font-size: inherit; text-decoration: underline; text-underline-offset: 3px; } .aqp-ship__body { min-width: 0; } .aqp-ship__body h2 { margin: 48px 0 14px; color: var(--aq-ink); font-size: clamp(21px, 2.5vw, 27px); font-weight: 600; letter-spacing: -.02em; line-height: 1.2; } .aqp-ship__body p, .aqp-ship__body li { color: #314751; font-size: clamp(15px, 1.7vw, 17px); font-weight: 400; line-height: 1.72; } .aqp-ship__body p { margin: 0 0 17px; } .aqp-ship__body > p:first-child { margin-top: 0; color: var(--aq-ink); font-size: clamp(18px, 2vw, 21px); line-height: 1.62; } .aqp-ship__body h2:first-child { margin-top: 0; } .aqp-ship__body ul { margin: 10px 0 22px; padding-left: 22px; } .aqp-ship__body li { margin-bottom: 8px; padding-left: 5px; } .aqp-ship__body a { color: var(--aq-ink); text-decoration-thickness: 1px; text-underline-offset: 3px; } .aqp-ship__body a:hover { opacity: .7; } @media (max-width: 640px) { .aqp-ship__hero, .aqp-ship__content { padding-left: 18px; padding-right: 18px; } .aqp-ship__intro { grid-template-columns: 1fr; gap: 28px; } .aqp-ship__updated { white-space: normal; } .aqp-ship__grid { grid-template-columns: 1fr; gap: 0; } .aqp-ship__nav { position: static; margin: 0 0 40px; padding: 0 0 26px; border-bottom: 1px solid var(--aq-line); } .aqp-ship__nav ul { display: flex; gap: 8px; overflow-x: auto; padding: 0 0 6px; border: 0; scrollbar-width: none; } .aqp-ship__nav ul::-webkit-scrollbar { display: none; } .aqp-ship__nav li { flex: 0 0 auto; } .aqp-ship__nav a { padding: 9px 12px; border: 1px solid var(--aq-line); border-radius: 999px; background: #fff; white-space: nowrap; } .aqp-ship__support { display: none; } .aqp-ship__body h2 { margin-top: 38px; } }

ARQUEMAR customer care

Shipping Policy

Worldwide delivery Estimated 8-10 business days, including normal order processing.

In this policy

Questions?
support@arquemar.com

Effective September 12, 2026

ARQUEMAR ships to customers worldwide. We work with established fulfillment and carrier partners to deliver each order carefully and provide clear tracking from dispatch to arrival.

Delivery timeframe

Our estimated total delivery timeframe is 8-10 business days. This estimate includes normal order processing and transit time. Business days exclude weekends and public holidays in the origin or destination country.

Delivery dates are estimates rather than guarantees. Customs reviews, severe weather, carrier disruptions, remote destinations, peak seasons, incorrect addresses, and events outside our reasonable control may occasionally extend delivery. If a meaningful delay affects your order, we will provide available updates and assist with the carrier.

Order processing and tracking

After your order is accepted, we prepare it for shipment and send a dispatch confirmation with tracking information when available. Tracking can take up to 48 hours to begin showing carrier scans.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact support@arquemar.com immediately. We cannot guarantee changes after fulfillment begins.

Shipping charges, duties, and taxes

Any shipping charge will be displayed at checkout before payment. International orders may be subject to import duties, taxes, brokerage charges, or customs fees imposed by the destination country. Unless checkout expressly states that duties and taxes are included, these charges are the customer's responsibility and are not controlled by ARQUEMAR.

Large or specialized watercraft deliveries

Some watercraft or oversized products may require freight delivery, a signature, an appointment, or safe access for the carrier. The customer is responsible for ensuring that the delivery location can safely receive the shipment. A carrier may contact you to coordinate delivery.

Damaged, missing, or delayed shipments

Inspect the package promptly upon delivery. If an item arrives damaged, incomplete, or materially different from what you ordered, contact support@arquemar.com within 48 hours and include your order number, clear photographs of the packaging and product, and a short description of the issue. Keep all packaging until we complete our review.

If tracking shows delivered but the parcel cannot be located, check the delivery area, household members, neighbors, and any carrier notice, then contact the carrier and ARQUEMAR. We will help investigate. A replacement or refund will be provided when required by applicable law or when our review confirms loss or fulfillment error.

Refused and undeliverable orders

Orders returned because of an incorrect address, failed delivery attempts, refusal, unpaid import charges, or lack of required recipient cooperation may be refunded after the item is received and inspected, less non-recoverable shipping, return, duty, and handling costs where permitted by law.