返金ポリシー
ARQUEMAR customer care
Returns and Refund Policy
In this policy
- Return eligibility
- Non-returnable items
- How to request a return
- Return shipping
- Refunds
- Exchanges and replacements
- Order cancellation
Questions?
support@arquemar.com
Effective September 12, 2026
We want every ARQUEMAR purchase to meet the standard you expected. Eligible products may be returned within 30 days after confirmed delivery, subject to the conditions below. Nothing in this policy limits non-waivable consumer rights available in your country or region.
Return eligibility
To qualify for a standard return, the product must be:
- Requested for return within 30 days after delivery.
- Unused on water, unmodified, and in clean, resalable condition.
- Returned with its original packaging, manuals, accessories, safety components, serial labels, and proof of purchase.
- Approved through an ARQUEMAR return authorization before it is shipped back.
Products showing water use, collision damage, improper assembly, neglect, alteration, misuse, unauthorized repair, or ordinary wear are not eligible for a change-of-mind return. We may reduce a refund where permitted by law if handling has diminished the product's value.
Non-returnable items
- Gift cards and downloadable or personalized products.
- Final-sale items clearly identified as non-returnable before purchase, except where defective or where local law requires a remedy.
- Consumables, opened hygiene-sensitive equipment, and products that cannot be safely resold after use.
- Items returned without authorization or outside the approved return instructions.
How to request a return
Email support@arquemar.com with your order number, the item you wish to return, the reason for return, and photographs when relevant. If the return is approved, we will provide the return destination and instructions. Do not send a product to an address found on a shipping label or elsewhere without authorization, as it may not be the correct returns facility.
Return shipping
For change-of-mind returns, the customer is responsible for secure return packaging and return shipping costs. We recommend a tracked and insured service appropriate for the product's value. ARQUEMAR is not responsible for a return lost or damaged before it reaches the authorized return facility.
If we confirm that an item was defective, damaged on arrival, or sent incorrectly, ARQUEMAR will provide an appropriate remedy and cover reasonable authorized return costs where required. Contact us before arranging transport, especially for oversized goods.
Refunds
Once an approved return is received, we will inspect it and notify you of the outcome. Approved refunds are issued to the original payment method, generally within 5-10 business days after inspection. Your bank or payment provider may require additional time to post the credit.
Original shipping charges, expedited shipping, duties, taxes, brokerage fees, installation costs, and other third-party charges are non-refundable unless the return results from our error or applicable law requires otherwise.
Exchanges and replacements
The fastest way to obtain a different item is usually to return the eligible original item and place a new order after return approval. For confirmed defects or shipping damage, we may offer repair, replacement, replacement parts, store credit, or refund depending on the circumstances and your legal rights.
Order cancellation
Contact us as soon as possible if you need to cancel. We will make a reasonable effort to cancel an order before fulfillment begins, but cancellation is not guaranteed. If an order has already entered fulfillment or shipped, the standard return process applies.