プライバシーポリシー

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ARQUEMAR customer care

Privacy Policy

Your privacy matters Clear information about how ARQUEMAR handles and protects customer data.

In this policy

Questions?
support@arquemar.com

Effective September 12, 2026

This Privacy Policy explains how ARQUEMAR collects, uses, discloses, and protects personal information when you visit arquemar.com, make a purchase, contact us, or otherwise use our services. Depending on where you live, ARQUEMAR may act as a data controller, business, or equivalent responsible party under applicable privacy law.

Information we collect

  • Contact and identity information, such as name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information, such as products purchased, order history, payment status, returns, and customer service records.
  • Payment information processed by our payment providers. ARQUEMAR generally receives transaction details rather than complete payment-card credentials.
  • Device and usage information, such as IP address, browser, device identifiers, pages viewed, referral source, approximate location, and interactions with our store.
  • Information you choose to provide in messages, reviews, surveys, warranty requests, or other communications.

How we use information

  • To accept, process, deliver, support, return, and refund orders.
  • To authenticate transactions, prevent fraud, maintain security, and protect customers and our business.
  • To communicate service notices, respond to questions, and provide customer support.
  • To operate, analyze, personalize, and improve our website, products, services, and advertising.
  • To send marketing communications where permitted, with an option to unsubscribe.
  • To meet tax, accounting, legal, regulatory, and dispute-resolution obligations.

Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate checkout, remember preferences, measure performance, prevent fraud, understand traffic, and support advertising. Where required, we request consent before using non-essential technologies. Browser or device controls may limit cookies, but some store functions may then work differently.

How we share information

We may share information only as reasonably necessary with commerce platform providers, payment processors, fraud-prevention services, warehouses, carriers, customer-support providers, analytics and marketing providers, professional advisers, insurers, government authorities, and parties involved in a business transaction. These providers may process information under their own terms or on our instructions. We do not sell personal information for money. Some privacy laws define certain advertising disclosures as a sale or sharing; where applicable, you may have the right to opt out.

International processing

Because ARQUEMAR serves customers worldwide, information may be processed in countries other than your own. Where required, we use recognized safeguards for international transfers and require appropriate protection from service providers.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described above, including order support, warranty administration, fraud prevention, accounting, legal compliance, and dispute resolution. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information; withdraw consent; opt out of certain advertising disclosures; or appeal a decision regarding a request. To submit a request, email support@arquemar.com and identify your country or region. We may need to verify your identity. We will not unlawfully discriminate against you for exercising a privacy right.

Children

Our store is not directed to children, and we do not knowingly collect personal information from children below the minimum age set by applicable law. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

Our website may link to third-party services that operate under their own privacy practices. We are not responsible for those services. We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted on arquemar.com with a new effective date.